How to Fix FedEx App Not Working – Troubleshooting Guide

Today, we’re going to dive into the topic of the FedEx App and explore why it’s currently experiencing some issues.

TechSpunk understands that you may have a few inquiries about the FedEx App, like what exactly it is, why the FedEx App not working properly, why it’s not starting up, when it will be up and running again, and so on.

To find the answers to all your questions regarding the app’s malfunction, make sure to read through this entire article.

Simplifying Shipping: An Overview of the FedEx App

The FedEx App, created by FedEx, a renowned shipping and logistics company, is a mobile application that offers customers a convenient and efficient solution for managing their shipping and delivery requirements.

This app is specifically designed to cater to the needs of both personal and business users, providing a wide range of features to enhance the overall shipping experience.

Key Features

• Package Tracking: Users can conveniently track their shipments in real-time, gaining access to comprehensive information regarding the current location, status, and estimated delivery dates.
• Shipping Creation: The app allows users to schedule pickups effortlessly, accurately calculate shipping rates, and conveniently print shipping labels directly from their device.
• Delivery Management: With the assistance of FedEx Delivery Manager®, users can personalize their delivery options, provide specific delivery instructions, and effectively manage their packages.
• Account Management: The app provides seamless access to account details, including billing information and invoice details, and the ability to update personal settings easily.
• Location Finder: Users can effortlessly locate nearby FedEx Offices, Drop Boxes, and authorized shipping centers through the app. It also offers directions and information on the services available at each location.
• Notifications: Real-time alerts are provided to users, ensuring they stay informed about the status of their shipments. This includes delivery notifications and updates on any changes that may occur.
• QR Code Features: The app supports the convenience of QR code scanning, allowing users to effortlessly drop off or pick up packages without the need for printed labels.
• International Shipping Support: The app offers a range of tools to facilitate international shipping. This includes estimates for duty and tax, assistance with customs documentation, and the ability to track international shipments.

Why is the FedEx App Not Working?

If the FedEx app not working, there could be several reasons behind the issues. Common problems include:

• Server Problems: The FedEx server might be offline or undergoing maintenance, impacting the app’s performance.
• Connectivity Troubles: An unstable or weak internet connection could hinder the app from functioning properly.
• Outdated App Version: Using an outdated app version may result in compatibility issues and affect its overall performance.
• Device Compatibility: The app may not be fully compatible with all devices or operating systems, causing operational difficulties.
• Incorrect Login Information: Providing incorrect login details can block access to the app’s features.
• App Malfunctions: Bugs or glitches within the app can lead to crashes, freezes, or unexpected behavior.
• Location Services: Disabling location services may restrict certain features within the app, like the location finder.
• Cache Problems: Built-up cache and data can sometimes slow down or disrupt the app’s functionality.
• Incorrect Settings: Incorrect app or device settings could disrupt the app’s operation.
• Heavy Traffic: High user traffic can overwhelm the servers, resulting in slow response times or errors in the app.

How to Fix the Fedex App Not Working Issue?

1. Ensure Internet Connectivity: Make sure your device is connected to a stable internet connection. Try switching between Wi-Fi and mobile data to troubleshoot any network-related issues.
2. Validate Server Status: Confirm if the FedEx servers are operational or undergoing maintenance. Check for updates on service status through FedEx’s official website, social media platforms, or third-party websites like Downdetector.
3. Update the Application: Ensure that you have the latest version of the FedEx app installed on your device. Visit the App Store (iOS) or Google Play Store (Android), search for the FedEx app, and select “Update” if a newer version is available.
4. Reboot Your Device: A simple restart of your device can often resolve temporary glitches or malfunctions that may be affecting the app’s performance.
5. Clear App Cache and Data (Android): Navigate to your device’s Settings > Apps & notifications > FedEx > Storage & cache. Then, choose “Clear Storage” and “Clear Cache.” Please note that this action may log you out and reset app settings, so proceed with caution.
6. Reinstall the Application: Uninstall the FedEx app from your device and then reinstall it. This can help fix issues related to corrupted app data or installation problems.
7. Verify Device Compatibility: Ensure that your device meets the minimum system requirements for the FedEx app. Compatibility details are typically provided on the app’s page in the App Store or Google Play Store.
8. Disable VPN: If you are using a VPN, consider disabling it, as VPNs can sometimes disrupt app functionality due to location or network restrictions.
9. Review App Permissions: Check that the FedEx app has all the necessary permissions enabled in your device’s settings. Access Settings > Apps & notifications > FedEx > Permissions and enable any required permissions for the app to function correctly.
10. Reach Out to Customer Support: If the previous steps do not resolve the issue, there may be a specific problem with your account or the app itself. Contact FedEx customer support for further assistance. You can find contact details within the app or on the official website.

How to Contact Customer Support?

• Directly Through the App: Some app versions include a support or contact section for direct assistance.
• FedEx Website: Visit the “Contact Us” or “Support” section on the FedEx website for various contact options.
• Phone Support: Call 1-800-GO-FEDEX (1-800-463-3339) in the U.S. for general inquiries or look for country-specific numbers for international support.

Frequently Asked Questions

Q. Why is My FedEx App Not Working?

Ans. The FedEx app not working due to server downtime, poor internet connection, outdated app versions, device compatibility issues, or temporary glitches within the app.

Q. How Do I Check if FedEx Servers Are Down?

Ans. Check FedEx’s official website, social media channels, or third-party service status websites like Downdetector for any announcements or user reports on server downtime.

Q. What Should I Do if My Internet Connection is Fine, but the App Still Won’t Work?

Ans. Try switching between Wi-Fi and mobile data or restart your router. If the issue persists, proceed with other troubleshooting steps.

Q. How Often Should I Update the FedEx App?

Ans. Regularly check the App Store or Google Play Store for any available updates to ensure you’re using the latest version of the app.

Q. Can Clearing the App Cache and Data Fix the Problem?

Ans. Yes, clearing cache and data can resolve temporary issues by removing corrupted files. However, note that this might log you out and reset app preferences.

Q. What Do I Do if the App is Updated and Still Not Working?

Ans. Try uninstalling and then reinstalling the app. This can fix issues related to corrupt installations or outdated data.

Summing Up

In the above article, we have mentioned all the common solutions that can help you overcome the FedEx app not working problem. Therefore, we trust that after perusing our article, you have obtained the necessary solutions to resolve the problem.