Is Instacart Shopper App Not Working Properly? Here’s How to Get Back

The Instacart Shopper App can be a source of frustration when it fails to work properly, causing inconvenience when you need it the most.

Users frequently face glitches and difficulties with the app, including loading issues and malfunctions. There are various reasons why these problems may occur.

Through this article, Techspunk aims to address the issues surrounding the Instacart Shopper App not working and offer potential solutions.

Overview of the Instacart Shopper App

The Instacart Shopper app is an integral tool for individuals working as personal shoppers and delivery drivers for Instacart, a popular grocery delivery and pick-up service.

This app enables registered shoppers to access and manage their shopping tasks directly from their smartphones, offering a seamless bridge between customers’ orders and the delivery process.

Key Features

• Gig Selection: Allows shoppers to view and accept shopping orders based on location, time, and payment.
• Order Management: Displays detailed order lists with customer preferences, required quantities, and special instructions.
• Real-Time Communication: Enables direct communication with customers for updates, substitutions, and approvals.
• Substitution Suggestions: Provides recommendations for out-of-stock items and manages customer approvals for replacements.
• Navigation and Store Layouts: Offers store maps and aisle information to find items quickly and efficiently.
• Efficiency Tools: Features like item sorting by aisle and a checklist to streamline the shopping process.

Why is Instacart Shopper App Not Working?

If the Instacart Shopper app not working, there could be several underlying issues causing the problem.

Common problems include:

• Network connectivity problems: A poor or unstable internet connection can hinder the app’s loading and functionality.
• Outdated app version: Using an older version of the app may result in performance issues and incompatibility with certain features.
• Device compatibility: If your device does not meet the minimum system requirements or is not compatible with the latest app update, the Instacart Shopper app not working properly.
• Server downtime: The app’s performance can be affected if Instacart’s servers are down for maintenance or experiencing unexpected outages.
• App glitches: Bugs or glitches within the app can cause crashes, freezing, or errors during use.
• Incorrect login credentials: Entering incorrect login credentials or experiencing account lockout can prevent access to the app.
• Insufficient device storage: If your device has limited storage space, it can impede the app’s ability to update or function smoothly.
• Corrupted app data: Corrupted data or cache can lead to performance issues, requiring a cache clear or app reinstallation.
• Background apps: Running too many apps in the background can slow down your device and impact the performance of the Instacart app.
• GPS issues: Problems with GPS or location services can affect order assignments, navigation, and features that rely on location accuracy.
• Account issues: Account-related problems such as suspension, deactivation, or other issues can restrict access to the app’s functionalities.
• Payment processing problems: Issues with payment processing can arise, affecting the ability to complete orders or receive earnings.

How to Fix the Instacart Shopper App Not Working?

If you’re experiencing issues with the Instacart Shopper app not working properly, there are several steps you can take to try and resolve the problem.

Here’s a troubleshooting guide:

1. Verify Your Internet Connection: Ensure that you have a stable and strong internet connection. You can try switching between Wi-Fi and mobile data to see if there is any improvement.
2. Restart Your Device: Sometimes, simply restarting your smartphone or tablet can resolve underlying issues that affect the app’s performance.
3. Update the App: Check the App Store (iOS) or Google Play Store (Android) for any available updates for the Instacart Shopper app. An outdated app can cause performance problems.
4. Clear Cache and Data (Android): Go to your device’s Settings > Apps & notifications > Instacart Shopper > Storage & cache > Clear cache. If the issues persist, you may also consider selecting “Clear storage” or “Clear data,” but please note that this will log you out and may delete saved information within the app.
5. Reinstall the App: Uninstall the Instacart Shopper app from your device, then reinstall it from the App Store or Google Play Store. This can help resolve issues caused by corrupted app data.
6. Check Device Compatibility: Ensure that your device meets the minimum system requirements for the Instacart Shopper app. Older devices or outdated operating systems may encounter compatibility issues.
7. Disable VPN Services: If you are using a VPN, try disabling it. VPNs can sometimes interfere with app functionality or internet connectivity.
8. Close Background Apps: Close any other apps running in the background to free up device resources and improve the app’s performance.
9. Check for Server Issues: Visit websites like DownDetector or the Instacart Shopper community forums to see if other users are reporting similar issues. This could indicate a server problem on Instacart’s end.
10. Reset Network Settings: On your device, you can try resetting network settings. This will erase all network settings, returning them to factory defaults, and might resolve connectivity issues. (Note: This action will erase all saved Wi-Fi passwords.)
11. Contact Support: If none of the above steps work, reach out to Instacart Shopper support for assistance. They can provide more detailed troubleshooting steps or information on any ongoing issues.

Frequently Asked Questions

Q. Why Can’t I Log in to the Instacart Shopper App?

Ans. Ensure you’re entering the correct login credentials. If the problem persists, reset your password or check for app updates. Sometimes, server issues can also affect login functionality.

Q. Why is the Instacart Shopper App Crashing?

Ans. App crashes can be caused by outdated app versions, insufficient device storage, or corrupted app data. Try updating the app, clearing the cache, or reinstalling it.

Q. Why Won’t the App Load or Open?

Ans. Check your internet connection to ensure it’s stable. If the issue isn’t connectivity, try restarting your device, updating the app, or clearing the app’s cache.

Q. Why is My App Running Slow?

Ans. A slow app can be due to a weak internet connection, low device storage, or running too many apps in the background. Improve performance by freeing up storage, closing unused apps, and ensuring a strong connection.

Q. Why Aren’t My Earnings Updated?

Ans. Earnings may take some time to update due to server delays. If they don’t update after 24 hours, contact Instacart Shopper support for assistance.

Q. Why Can’t I See Available Batches?

Ans. If you can’t see available batches, ensure your app is updated, check your internet connection, and ensure your account is in good standing. Sometimes, market demand can also affect batch availability.

Q. Why Does the App Say I’m in a Different Location?

Ans. Ensure your device’s GPS and location services are enabled and working correctly. If the issue persists, try restarting your device or the app.

Q. Can I Use the Instacart Shopper App on Multiple Devices?

Ans. While technically possible, using the app on multiple devices simultaneously may cause sync issues. It’s best to use one device at a time for shopping.

To Sum Up!

When facing issues with the Instacart Shopper app not working, the most effective solutions include checking your internet connection, ensuring the app is updated, restarting your device, clearing cache/data, or reinstalling the app.

If problems persist, contacting Instacart Shopper support is recommended for further assistance. Quick troubleshooting can often resolve common app issues, allowing you to get back to shopping and delivering orders efficiently.